Jim's Books:
Recent Articles
- Mirror of the Mind: Customer Service What can a company do, so that employees have a greater sense of customer care? Andrea Nierenberg says taking care of your employees make help.
- Slow Economy Doesn't Have to Mean Fewer Orders Here's an action plan for coping with these tough economic times from Justin Roff-Marsh.
- Four Points of Joy Do you target your points of joy in the morning? Beverly Inman-Ebel recommends using the four points of joy, and she tells you why.
- A Referral Doesn't Mean Closed Sales You shouldn't skip steps in the sales process, even with a recommendation. Here's how you can make the most of your leads.
Small Business Advocate Poll: Are generation gaps in the workplace creating communication barriers?
There has never been a time when so many age groups are in the workplace. Are you seeing any communication challenges between the generations?
31% - Very much - it’s like we’re from different planets
57% - Somewhat - it’s noticeable but we’re handling it
11% - Not at all - what problem?
My Commentary:
“What we have hee-yah, is a fail-ya to communicate.” This was the lament of Captain, the road crew boss in the movie “Cool Hand Luke,” played by the great character actor, Strother Martin. Apparently, there is a lot of this going around in the workplace today.
As you can see, 89% of our respondents reported some level of communication issues between the generations in the workplace, with almost one-third expressing extreme frustration. There are a number of reasons for this, especially in two areas: the increasing influence of technology in our lives and we’re living in a time where people are staying in the workplace longer than in the past 100 years.
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Take this week’s poll HERE!