There was a time when most people thought having a brand was just for big companies - you know, like the Nike swoosh. For years, I’ve been telling small businesses that they have a brand, too, maybe even more than one.
But for small businesses, our brands are less tangible. The thing that makes customers remember us is more about the experience they have with us, including the relationship they have with our employees, the way we customize our products and services to their individual requirements and, just maybe, the fact that we remember them every time they connect with us. Yes, my friends, these are the critical, often intangible, elements of a small business brand.
Recently, on my radio program, The Small Business Advocate Show, I talked about the intangible, emotional, impressionable brand concept with long-time Brain Trust member and world-class brand expert, Tom Asacker. Tom reveals how your attitude about your business and behavior around customers is also part of your brand and what compels customers to do business with you - or not. You can find Tom, his many books on branding and his work at acleareye.com.
I hope you’ll take a few minutes to listen to this important conversation about what small business branding looks like in the 2nd decade of the 21st century. And, as always, be sure to leave your own thoughts.