Your small business is now operating in a new age where customers rule. Sellers that transition to the new Age with their customers will be successful.
Watch as Jim talks about the transition from The Age of the Seller to The Age of the Customer™.
Jim's Books:
Recent Articles
- Mirror of the Mind: Customer Service March 16, 2009What can a company do, so that employees have a greater sense of customer care? Andrea Nierenberg says taking care of your employees make help.
- Slow Economy Doesn't Have to Mean Fewer Orders March 16, 2009Here's an action plan for coping with these tough economic times from Justin Roff-Marsh.
- Four Points of Joy March 12, 2009Do you target your points of joy in the morning? Beverly Inman-Ebel recommends using the four points of joy, and she tells you why.
- A Referral Doesn't Mean Closed Sales March 12, 2009You shouldn't skip steps in the sales process, even with a recommendation. Here's how you can make the most of your leads.