Author Archive for Jim Blasingame

SBA Poll- Is there a vacation in your future?

The Question:
Will you be able to take time off from your business for vacation this summer?

43% - Yes, for at least a week

49% - Yes, but only a couple of days at a time

9% - No. Can’t afford the expense or the time away

My Comments:
Here’s an old small business joke:

A small business owner is talking with an acquaintance and is asked, “How’s it going?” To which the business owner says, “Things are getting better; I’m down to working half days.” When the friend congratulates him, obviously impressed, the small business owner says, “Yes, it’s great; I even get to choose which 12 hours.”

As you can see from our poll last week, 91% of our respondents expect to take some time off for a vacation this summer, with the rest admitting they “… can’t afford the expense or time.” Regardless of whether you’re talking about vacation or just an occasional day off, any time a small business owner gets away from the business is a well-earned and richly deserved.

Hope you get to get away this year. Good luck.

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Video-Do you prefer achievement or success?

In this week’s video I list Dr. Gene Griessman’s 5 common characteristics of high achievement and explain the details of each.

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Integrity has no need of rules

While talking with an attorney friend of mine, our topic of discussion was about professional behavior in the marketplace. She reminded me that attorneys have very specific ethical and professional standards that are published, plus a well developed monitoring organization, complete with sanctioning authority.

The story is quite similar for CPA’s, architects, medical doctors, or any securities representative such as stock brokers, financial planners, etc. Much of the behavioral track these professionals run on is pretty well spelled out for them. Not that the members of these groups need to be led or coerced into good professional behavior. It’s just that, when in doubt, they have published guidelines with which to refer.

Small business owners operate in the same marketplace as the so-called professionals. Indeed, they are often our clients and customers. We serve the same businesses and consumers as other professionals, plus we enter into similar relationships, contracts and agreements. And we often find ourselves perched precariously on the same horns-of-a-dilemma as other professionals. But here’s the difference: The Universal Small Business Code of Professional Conduct and Ethics doesn’t exist.

Small business owners, like all humans, ultimately behave according to their own moral compass, sense of fair play and inclination to deal in good faith. When we find ourselves in a quandary over how to respond to a difficult situation with a customer that is in the gray area of a contract, we’re on our own. When we are faced with an ethical issue that would challenge King Solomon, there is no sanctioning body or support group to dial up, or to whom we can email a “scenario.”

There are many ancient codes small business owners can turn to for behavioral guidance in the marketplace, such as the last three of the Ten Commandments. But in terms of a handy guide, I think philosopher and 1957 Nobel Prize winner for literature, Albert Camus, may have given us the best ethical vector when he wrote, “Integrity has no need of rules.”

Wise small business owners know that life is much simpler, and exceedingly more rewarding, when we just do the right thing.

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Back in September I wrote about the Small Business Code of Ethics and received great feedback from colleagues and small business owners. Check out the article below and let me know what you think.

Observing the Small Business Code of Ethics

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Seeking the essence of entrepreneurship

Ever wonder what makes an entrepreneur decide when to take a risk? Examples of entrepreneurial risk-taking range from the calculated to the fool-hardy.

You’ll never hear me minimize doing due diligence on your entrepreneurial dream. Indeed, an entrepreneur’s hunch without some foundation is like a belt without belt loops. Still, there will come a time when an entrepreneur must take action without all the answers.

And in the not knowing, but going forward anyway, we find the quark of entrepreneurship and the paradoxical twin emotions, apprehension and exhilaration.

These emotions presage possibility: Might be good, might not be; might be successful, might be a train wreck. And contemplating either possibility produces the headrush entrepreneurs get the moment they risk what they know for what they might learn.

The best way to manage these emotions is a two-step process. First, believe in your own ability to take the next step. This confidence comes from gaining knowledge and experience, plus the perspectives of others – like a mentor – who have already been where you want to go.

If you’re having difficulty finding this confidence perhaps your subconscious is sending a message that you have more work to do before you take that next step. But if your credentials and preparation are reasonable and you’re still lacking confidence, perhaps it’s time to risk what you know for what you might learn. And that leads us to the second step, which is about faith.

Faith is defined as a belief in something unseen. You must have faith in yourself to handle future plans. You must have faith that your plans will be flexible enough to deal with the unknown. And you must also have faith in one more thing which may surprise you – serendipity.

My friend, Jim Ballard, author of “Mind Like Water,” says serendipity is “a meaningful coincidence.” Jim thinks the more we expect serendipity the more of it we will find. I think business serendipity is good fortune that happens when you show up in the marketplace with your plan, preparation and faith – every day.

Always research the risk you’re taking, believe in yourself and what you’re creating, and have faith that something good will come from your commitment. But when you take the next risk, be prepared for the possibility that what you get for your efforts might not be what you expect, and for the possibility that this is a good thing.

Expect serendipity whenever you risk what you know for what you might learn.

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Be sure to check out Jim Ballard’s page linked below. Jim Ballard is a management consultant, leadership trainer, motivational speaker, and consulting partner with the Ken Blanchard Companies, and author of What’s the Rush? He founded Maudala Press, a direct-mail educational publishing firm, and wrote a series of children’s books and books for teachers on humanistic education.

Click here to see Jim Ballard’s latest interviews and books

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Are you prepared for a business interruption?

It’s doubtful that American small businesses have ever been impacted by as many potential business interruption events as we’ve seen in the past 20 years: beginning with the Oklahoma City bombing, the events of 9-11, and now the Boston bombings; hurricanes like Katrina and Sandy; tornados like those that wiped out Joplin, MO, and Hackleberg, AL, and many floods.

Recently we asked our online audience if they were financially prepared for an interruption with this question: “Could your business handle the financial impact of a business interruption?” Almost one-fifth said they, “… have cash and business interruption insurance if we need it,” and a little more than one-third reported they had “…cash and credit if we need it.” The other half admitted, “We would be hurting if it lasted more than a few days.”

There are three kinds of interruption preparation to focus on: operational, financial and digital. Here are examples of how to manage all three:

Operational
What would you do if your building became unavailable to you or your customers?

  1. Use laptops that allow key employees to work and connect remotely, both internally and with customers. And make sure they have high-speed Internet connections at home.
  2. Identify and become proficient with cloud-based applications that serve as an alternative for any installed programs that may be lost.

Financial
A significant part of the working capital of most small businesses is from cash flow. What would happen if your cash flow was interrupted?

  1. Purchase a “business interruption” rider on your property and casualty policy to pay you cash upon the acceptance of a claim. Read the fine print; all policies are not created equal.
  2. Maintain a close working relationship with your banker so you won’t have to introduce yourself to the person you might ask for a disaster loan.

Digital
Small businesses are increasingly using digital assets more and physical assets less. Are you prepared to protect your data as diligently as you do your building, equipment and inventory?

  1. Assign one person to be in charge of keeping all computers enabled with a proven firewall and anti-malware program, and keep them current.
  2. Regularly copy critical data from your hard drives and store it offsite. Better yet, backup your date with one of the cloud-based backup and recovery firms. Search for “online data backup.”

Business interruption – it’s a matter of when, not if.

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SBA Poll: What does your economy look like?

The Question:
In preparing for business over the summer, what does your economy look like?

38% - We’re seeing an improving economy for the next few months.

50% - We expecting our economy to maintain the current level this summer.

3% - We’re forecasting a sales decline from recent business conditions.

9% - Our business has been down and we don’t see improvement soon.

My Comments:
As you can see, less than four of ten of the respondents to our poll last week are expecting the economy to pick up over the summer. The rest, 62%, think business through the summer will be no better or worse than the recent past.

It’s almost four years since the technical end of the Great Recession and the U.S. Main Street economy is still limping along. When considering the awesome entrepreneurial energy that is pent up in America today, one has to wonder what could cause this. In an upcoming Feature Article I’ll answer this question and challenge those who can solve the problem. Stay tuned.

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