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Jim's Books:
Recent Articles
- Mirror of the Mind: Customer Service March 16, 2009What can a company do, so that employees have a greater sense of customer care? Andrea Nierenberg says taking care of your employees make help.
- Slow Economy Doesn't Have to Mean Fewer Orders March 16, 2009Here's an action plan for coping with these tough economic times from Justin Roff-Marsh.
- Four Points of Joy March 12, 2009Do you target your points of joy in the morning? Beverly Inman-Ebel recommends using the four points of joy, and she tells you why.
- A Referral Doesn't Mean Closed Sales March 12, 2009You shouldn't skip steps in the sales process, even with a recommendation. Here's how you can make the most of your leads.